Mother's Day Q&A: Frequently Asked Questions

Thank you for considering &YOUKAEN's "Mother's Day Gifts."
This page is a [Mother's Day specific Q&A page] for customers ordering Mother's Day products.
During the Mother's Day period, deliveries nationwide are very busy, so some delivery rules and deadlines for various changes differ from usual.
If you have any questions or concerns regarding your order or delivery, please check this page first.

[Regarding Orders]

Q: I made a mistake with the delivery address. Can I correct it?

A: Yes, it can be corrected.
Please reply directly to the "confirmation email" you receive after completing your order, fill in the template below, copy and send it.

Recipient's postal code:
Recipient's address:
Recipient's phone number:
Recipient's name:

We will update the information and arrange for delivery.

※Please note that we cannot accept change requests during the following period:
[Period when change requests are suspended]
May 4th (Mon) - May 10th (Sun), 2026

Q: I made a mistake with the billing address (requester). Can I correct it?

A: Yes, it can be corrected.
Please enter the correct information using the dedicated form attached to the "confirmation email" after completing your order. We will correct the information on the delivery slip and arrange for delivery.

Changes can be made until [18:00 on May 4th].
After this time, delivery preparations will be completed, so we cannot accommodate changes. Please be aware of this.

[Please read if you have requested a correction]
The email sent after shipment completion will contain pre-correction information (*1), but please rest assured that the actual delivery slip will reflect the corrections you requested.
(*1) The shipment completion email uses an automated processing system, so it is not designed to reflect corrected content.

Q: Can I cancel or return an order?

A: Yes, cancellations and changes can be made up to 3 days before the delivery date (excluding Saturdays, Sundays, and public holidays).
Due to the procurement and preparation of flowers, cancellations made after the above deadline will incur a prescribed cancellation fee. We appreciate your understanding in advance.

In addition, due to the nature of fresh flowers, we generally cannot accept returns or exchanges due to "customer convenience" after delivery is complete. We ask for your kind understanding.

※For more details, please also check the Terms of Service (Article 14) and the "Refund Policy."

[Regarding Flowers]

Q: Is there a guide for flower "care" and "display methods"?

A: Yes, an "care guide" is included with all flowers.
Mother's Day gifts, such as bouquets and arrangements, will be delivered with a card introducing appropriate display methods for each style. Even those who are receiving flowers for the first time or are not accustomed to flower care can enjoy them for a long time with peace of mind.

Q: Will the flower gift arrive exactly as pictured on the product page?

A: Basically, we prepare the flower gift to match the image on the product page.
Flowers are natural products, so the color and variety may differ slightly from the photo depending on the season and daily stock availability. Please be aware of this in advance.
Even in such cases, our professional florists will carefully select equivalent flowers and craft them with attention to quality, ensuring that the original design's ambiance and volume remain unchanged, so please rest assured.

[Regarding Payment Methods]

Q: What payment methods are accepted?

A: We offer multiple payment methods, including credit cards, smartphone payments, and deferred payments (Paidy).
Please choose the payment method that suits your lifestyle. For details on the features and procedures of each payment method, please see the following sections.

[Regarding Credit Card Payments]
The following major credit card brands are accepted:

・Visa / Mastercard / American Express / JCB

You can use them by directly entering your card information on the order screen.

[Regarding Smartphone Payments (Apple Pay, Google Pay, etc.)]
The following smartphone and online payment methods are available:

・Shop Pay / Apple Pay / Google Pay / Bancontact / iDEAL

You can use the credit card information and delivery address information pre-registered on your smartphone or respective accounts for payment.

[Regarding Deferred Payments (Paidy)]
This is a deferred payment service that can be used even without a credit card.
You can pay for all your purchases from the current month at a convenience store the following month.

・Available convenience stores: FamilyMart / Seven-Eleven / Lawson / Ministop

[Regarding Delivery Slips and Receipts]

Q: I am sending this as a Mother's Day gift, so I don't want a delivery slip included.

A: Please be assured that we do not include any items indicating prices.
Our Mother's Day exclusive products are intended for gift use. We do not include any documents showing prices, such as delivery slips or receipts, so you can send them with peace of mind.

Q: Can I get a receipt issued?

A: Yes, we can issue one. If you wish, please request it via the "inquiry form" after the product has been shipped.
When making an inquiry, it would be helpful if you could also provide your "order number," and the desired "recipient name" and "description" to ensure a smooth issuance.

[For self-confirmation]
You can check the details of your order on your &YOUKAEN My Page (purchase history) or in the automated email sent after your order is completed.
Please use these if you need a simple proof.

[Notes on payment methods]
・For convenience store payments and deferred payments (Paidy): The "receipt" or "控え (copy)" issued by the convenience store at the time of payment serves as the official receipt. We cannot issue a duplicate, so please keep it safe.

・For credit card and smartphone payments: We will issue an electronic receipt and send it to you by email.

[Regarding Message Cards and Wrapping]

Q: I forgot to include a message card. Can I add one later?

A: Yes, you can add one. Please contact us immediately by replying to your order confirmation email.
In the email body, please state "Add message card" and include the "message content" you wish to write. Upon receiving your contact, we will proceed with the order amount change procedure (addition of card fee).

[Steps to add a message card]
1. Contact us by email: Reply directly to your order confirmation email.
2. Amount change processing: We will process the addition of the card fee to your total order amount.
3. Completion of arrangement: Once processed, we will send you a "change completed email."

The special Mother's Day message card costs 1,500 yen.

Requests for adding a message card must be made by [18:00 on May 4th]. After this time, preparations for shipping will begin, and we will not be able to accept additional orders.

Q: I would like to include a photo or message card with the Mother's Day gift I ordered.

A: We do not accept photos or cards provided by customers to be included with the gift.
To prevent issues such as loss or damage during shipping to our company, and to ensure the reliable delivery of your precious flowers, we uniformly decline such requests. We kindly ask for your understanding.
If you wish to include a message, please consider using the "message cards" we provide.

Click here to purchase a message card ▶︎

Q: I don't know what to write on the message card.

A: We have prepared standard phrases perfect for Mother's Day for those who are unsure what to write.
If you're having trouble with your message, please feel free to copy and paste the following phrases directly, or add a few of your own words.

① For expressing simple gratitude
"Mom, thank you always. Please stay healthy forever."

② For expressing gratitude from the family
"Thank you always for everything you do for the family. Please don't overdo it and take care of yourself."

③ For mothers living far away
"Sorry we don't get to meet often. Thank you always for everything. I hope these beautiful flowers bring you some comfort."

Q: Is gift wrapping free?

A: Yes, all Mother's Day gifts are delivered with free wrapping.
The wrapping fee is already included in the product price, so no additional charges will be incurred.

Our professional florists will carefully apply beautiful wrapping suitable for a gift, matching the colors and arrangement style of the flowers.

[Regarding Shipping Fees]

Q: Please tell me the delivery area and shipping fees for Mother's Day gifts.

A: The delivery area and shipping fees are as follows.

※Mother's Day exclusive products are delivered via cool delivery service to maintain the freshness of the flowers (excluding preserved flowers, dried flowers, and potted plant products). In addition to the above shipping fees, a cool delivery fee corresponding to the product size will be charged.

• S size: +220 yen
• M size: +330 yen
• L size: +660 yen

Q: I want to send flowers to Chugoku, Shikoku, Kyushu, Hokkaido, Okinawa, or remote islands. Is that possible?

A: Only preserved flowers, dried flowers, and some potted plant products can be delivered.

Deliveries to distant areas (Chugoku, Shikoku, Kyushu, Hokkaido, Okinawa, and other remote islands) take longer than usual. To ensure that your precious flowers are received in beautiful condition, we only accept orders for flower gifts that maintain their quality even after several days.

For fresh flowers (bouquets and fresh flower arrangements), it is difficult to maintain freshness due to the long transit time in the box, so we uniformly decline deliveries to the above regions. We kindly ask for your understanding.

Q: What happens to the shipping fee when sending multiple flower gifts to one location?

A: Shipping fees will be incurred for each package, as multiple products cannot be shipped in one large dedicated box.

Flowers are very delicate items. If multiple flowers are put into one box, the cardboard box would exceed the delivery company's size regulations, and the flowers could collide inside the box, causing damage or wilting.

To deliver your precious flowers in the best possible condition, we carefully pack and ship one product per box. We kindly ask for your understanding.

[Regarding Delivery]

Q: Which delivery company do you use?

A: We will carefully deliver your order via Yamato Transport's Takkyubin service.
To ensure that delicate flowers are delivered safely and in optimal condition, we partner with Yamato Transport, which is experienced in handling flowers.
(※Please note that we do not accept requests for other delivery companies.)

Q: How will the flowers be packaged?

A: We use sturdy cardboard boxes specifically designed for flowers, and they are securely fixed inside the box to prevent movement during transit.

We make various efforts, such as using dedicated boxes, to protect the flowers from shaking and impacts during delivery, so please rest assured.

Q: Can I specify the delivery date and time?

A: We do not accept specific delivery date requests.
Mother's Day gifts for 2026 will be delivered sequentially between Thursday, May 7th, 2026, and Sunday, May 10th, 2026. As Mother's Day itself is expected to be extremely busy for delivery services across all industries, we have set a flexible period to ensure the freshness of the flowers and reliable delivery. We appreciate your understanding in advance.

[2026 Mother's Day Gift Order Deadline]
Reservations for 2026 Mother's Day gifts are accepted until Thursday, May 7th, 2026.

Q: Can delivery be made to a delivery locker or left unattended ("oki-hai")?

A: As fresh flowers are "perishable," we generally do not accept delivery to lockers or leaving them unattended ("oki-hai").
To prevent temperature increases inside the locker and deterioration of freshness from being left for extended periods, we generally require direct handover.
However, if it is absolutely difficult to receive the delivery during the day or if the recipient can retrieve it immediately upon arrival, we may consider individual arrangements only with the customer's consent. If you wish for this, please consult us in advance via the inquiry form.

Q: Can I send to multiple addresses (multiple locations) with a single order?

A: Due to system specifications, only "one delivery address" can be specified per order.
If you wish to send flowers to multiple addresses, please place separate orders for each delivery address.
We appreciate your understanding and cooperation as this is for the reliable delivery of your precious flowers.

Q: What happens if the recipient is not home?

A: If the recipient is not home at the time of delivery, Yamato Transport will leave a "delivery attempt notice."

[Checking delivery status and request to the sender]
There are cases where the recipient may not notice the delivery attempt notice.
The email sent upon shipment completion includes Yamato Transport's "inquiry tracking number," so you can check the delivery status using Yamato Transport's parcel tracking system.
If the "return due to absence" status continues, we kindly ask the sender to directly contact the recipient and inform them that "Mother's Day flowers have arrived" to ensure a more reliable delivery.

Yamato Transport Parcel Tracking System ▶︎

[Storage period and return]
Fresh flowers are very delicate, and delivery delays can lead to flower deterioration. Therefore, Yamato Transport's storage period is "2 days." If the recipient remains absent and delivery cannot be made within this period, the item may be returned to us, or we may contact the sender to discuss future arrangements. Please be aware of this in advance.

Q: Can I "redirect" the shipment to a different address after it has been shipped?

A: Yes, it is possible, but additional shipping fees may apply depending on the situation.
Changes to the shipping address (redirection) after shipment completion will be handled as follows:

• If returned to the "sender" due to absence: After being returned to us, we will deliver it to the sender. There is no additional shipping fee in this case.
• If redirected to a different address due to the recipient's "relocation," etc.: The shipping fee to the new address will be paid by the recipient "cash on delivery (customer's responsibility)."

※Shipping fees vary depending on the destination region for redirection. For details, please contact us via the "inquiry form."

[Regarding Arrived Products]

Q: The flowers were broken upon arrival. Can I exchange them?

A: In the unlikely event that there is a defect in the received product, we will address it immediately.
If there are any broken, withered, or wilted flowers, or damage to the container, please contact us via the "inquiry form" within 3 days of product arrival. At that time, please also send us images showing the condition of the product. We will contact you back as soon as we confirm the details and arrange for an exchange or other appropriate action.
※For more details, please also refer to the "Refund Policy" page.